Why I’m Ticked at my ISP (part 2)

One of my pet peeves is bad customer service, and I think being stood up twice up with no call/email is just about the worst customer service ever.  Yup, you guessed it, Aaron from Crappy ISP never showed up on Friday.

On Saturday morning, I sent Aaron an email asking him to let me know when he might be able to come this week and I’d arrange my schedule to accommodate him.  Previously, I had been emailing him days/times early in the week that I was available for the maintenance.  Apparently my very restrictive “any time Tuesday, Thursday or Friday between 10 am and 3pm” type time frames didn’t work for him so I’ll leave it up to him to decide when he’s available.

In the meantime, I’ve found two other ISPs who claim to have VPN friendly wireless “high-speed” access available in this area.  Unfortunately, the prices per month is roughly twice what I’m paying now.  But, if they provide higher speed access and better customer service, I really wouldn’t have a problem with the additional charge.

Although neither Aaron or anyone else at Crappy ISP realize this, but an entire paradigm shift in our house is dependent on the work they want to do to improve my reception, which is making me more uptight about this than I normally would be. 

• As soon as the antenna is installed and we’re able to get internet access in the office downstairs, we can move the desk and other office type paraphernalia out of the upstairs office.
• Once the upstairs office is no longer an office, we can paint and decorate it to become Katey’s new big girl bedroom.
• Once the big girl bedroom is done, Katey can move out of her toddler bed in the master bedroom and into her brand new room.
• Once Katey is in her own room, it will mark the first time in 7.5 years that we haven’t had a kid in the master bedroom with us.
• Need I say more?

So to say I’m anxious for this upgrade is a bit of an understatement.  True, I will embrace the promised increase in speed and I will love being able to have internet access without having to precariously position the wireless modem on the window ledge of an open window in the heat of summer/dead of winter.  But mostly, having all of the kids in their respective rooms and no longer in our bedroom will be a dream come true!

Maybe if I give Aaron and Crappy ISP the entire sob story they may be more apt to actually show up the next time they say they’ll be here.  Or maybe I should just call one of the other ISPs…